APPLICATION OF KEY PERFORMANCE INDICATORS (KPIS) IN SERVICE ORGANIZATIONS IN UZBEKISTAN

Authors

  • Umirova Maftuna Bakhrom Tashkent International University Of Chemistry Master Of Business Administration, Uzbekistan

Keywords:

The current landscape, challenges, and benefits of using KPIs in the service sector of Uzbekistan.

Abstract

The application of Key Performance Indicators (KPIs) in service organizations is crucial for enhancing operational efficiency, measuring performance, and ensuring continuous improvement. This thesis explores the adoption and implementation of KPIs in the context of service organizations in Uzbekistan. By examining the current landscape, challenges, and benefits of using KPIs in the service sector of Uzbekistan, this research aims to shed light on the significance of KPIs in optimizing service quality and customer satisfaction within the country.

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References

David, P., 2010. Key Performance Indicators (KPI)-Developing, Implementing, and Using Winning KPIs.

Marr, B., 2012. Key Performance Indicators (KPI): The 75 measures every manager needs to know. Pearson UK.

Jac, FITZ-ENZ. The new HR analytics: predicting the economicvalue of your company's human capital investments. Amacom, 2010.

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Published

2024-01-25

How to Cite

Umirova Maftuna Bakhrom. (2024). APPLICATION OF KEY PERFORMANCE INDICATORS (KPIS) IN SERVICE ORGANIZATIONS IN UZBEKISTAN. International Scientific and Current Research Conferences, 1(01), 25–28. Retrieved from https://orientalpublication.com/index.php/iscrc/article/view/1406

Issue

INNOVATION JUNCTION: COLLABORATIVE SOLUTIONS AT THE INTERSECT

Section

Articles

License

Copyright (c) 2024 Umirova Maftuna Bakhrom

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