DR. DIKSHA DHALIWAL. DECIPHERING THE SERVICE RECOVERY PARADOX: INVESTIGATING THE INFLUENCE OF SERVICE ENCOUNTER AND CONTEXT. International Scientific and Current Research Conferences, [S. l.], v. 1, n. 01, p. 30–33, 2023. Disponível em: https://orientalpublication.com/index.php/iscrc/article/view/1054. Acesso em: 1 apr. 2026.